Nobody wants to stand in line. Queueing up for service is frustrating and inconvenient. It’s a waste of time and resources. And as the pandemic has made clear, crowding into a waiting room isn’t just ...

Throughout the 2010s, brick-and-mortar retailers worked hard to keep up with the evolving consumer landscape. Then COVID-19 arrived and accelerated the rate of change, challenging stores even more to ...

COVID-19 changed the way businesses function. As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect ...