There's a good chance you're either using checklists to record and strike through one-off tasks or you're not using them at all. Either way, you're missing out on an enormous boost in productivity and ...

Yet procedures are essential. They maintain control, ensure consistency, enable training of your growing staff, avoid issues with legislative regulators and authorities, demonstrate due diligence and ...

Superficial descriptions of business process guides and standard operating procedures might indicate little difference between the two. Both documents provide instructions to employees for business ...

Create more structure in your business activities using standard operating procedures (SOPs). Not every organization will benefit from this kind of standardization. It really depends on you, the ...

“If it’s not broke, don’t fix it” feels like a mindset out of the distant past. Not so, as it’s often one of the reasons why agencies experience inefficiencies with their processes and systems — two ...

Grievance procedures are a means of dispute resolution that can be used by a company to address complaints by employees, suppliers, customers, and/or competitors. A grievance procedure provides a ...