An approach that promised to democratize design may have done the opposite. When Kyle Cornforth first walked into IDEO’s San Francisco offices in 2011, she felt she had entered a whole new world. At ...

Everywhere you turn nowadays, people bring up design thinking as the panacea to invite customer experiences into the game. The 2017 EY report “Demystifying design thinking: becoming part of the ...

The employee experience continues to remain a top priority for organizations. Many are embarking on transformational journeys to shift the structure, approach and culture of their human resources ...

Enter design thinking—an approach that goes beyond mere products to delve deeply into customer experience, transforming everyday banking into an intuitive, engaging, and satisfying journey. How can ...

1 Sarah Fathallah and A.D. Sean Lewis, “Abolish the Cop Inside Your (Designer’s) Head: Unraveling the Links Between Design and Policing,” Design Museum Magazine, vol. 18, 2021. 2 Lorraine Gamman & ...

Supply chain leaders increasingly rely on data science to navigate disruptions, optimize operations and drive decisions. Yet data, like crude oil, holds no value unless refined into usable insights.

Design thinking is gaining a prominent place in institutions, public spaces and organisations. It is now influencing everyone, from individuals to large systems. This raises a key question: what is ...

We’re living through an era of accelerated change, and leaders feel it every day. In five years, we’ve experienced the impacts of Covid and how it rebooted the norms we took for granted in how we work ...

Design thinking is critical for developing data-driven business tools that surpass end-user expectations. Here's how to apply the five stages of design thinking in your data science projects. What is ...