Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Love it, hate it, feel indifferent towards it: AI mania is here and showing no signs of slowing down. Ever since generative AI (GenAI) entered the mainstream with the public debut of ChatGPT in late ...

On the surface, the division of labor between sales and customer service seems clear cut. Sales reps reach out to prospects to earn new and repeat business. Customer service reps help existing ...

That is the voice of a customer service provider on my phone call for help. There are about 18 million call center employees worldwide that provide service and product information that I have taken ...

PHILADELPHIA (WPVI) -- From state unemployment offices to the IRS, complaints about call centers are, high but what about companies that don't have call centers at all? A growing number of companies ...

According to the Small Business Administration, poor customer service is the number one reason that people discontinue doing business with a company. And since many customers never let you know ...

Opinions expressed by Entrepreneur contributors are their own. Despite massive investments of management time and money, customer satisfaction remains a frustrating pursuit in many organizations.

Opinions expressed by Entrepreneur contributors are their own. When thinking about customer experience, many organizations fall into the pattern of believing that if they just hire friendly people and ...

Interactive voice responsive (IVR) systems and their online chatbot counterparts leave a lot to be desired when it comes to customer service. Most people wind up asking to engage with an actual ...

T-Mobile is launching Team of Experts, aiming to oust bad customer service experiences and replace it with a dedicated team of people that are easier to contact. Announced at an event today, the news ...