Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said today it has raised $14 million in a early-stage funding round led by ...

Some jobs require face-to-face interaction with others. Unfortunately, this can sometimes lead to bad interactions with customers. This one’s for our customer service, food, and delivery workers; we ...

General Motors is 107 years old, but its social program is very 2015, thanks in large part to Whitney Drake. She’s social strategy and care leader at the Detroit-based automotive giant. Social "allows ...

United Parcel Service (UPS) provides package delivery and logistics services around the world. It provides domestic and international shipping, freight transportation and supply chain solutions.

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

Consumers quickly came to rely on apps like DoorDash and Uber Eats to conveniently deliver food to their homes and workplaces during the pandemic–and the trend shows few signs of slowing down.

Micah Solomon is perhaps one of the best-known customer service turnaround experts anywhere (candidly, he’s also the only one I’ve met). He’s who you call when your company’s relationship with ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

Quality assurance means developing operational controls to ensure that the results match the desired outcomes. Customer service operations are designed to keep customers satisfied while protecting the ...